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Customer
Service FAQ: |
Tips
for cleaning and using
crystal: |
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- Return
Policy
- We
will accept items for an exchange at any time.
We will accept returns for a full refund, less
shipping costs or restocking fee, within 30 days
from the date of purchase. The date of purchase
is the date your order was shipped out. The
items to be returned or exchanged have to be
unused, in their original condition, in their
original box and properly labeled. Sales of
seasonal items such as Christmas ornaments and
of engraved items are final. Sales of orders
shipped by truck, or common carrier are final.
Sales of discounted and sale item are final. For
health reasons we can not accept returns or
exchanges on earrings.
- To
return or exchange an item, you need to request
a Return Authorization Number (RA#). Do not ship
the items back without a Return Authorization,
as we cannot guarantee proper credit without it.
All such packages will be refused. To request a
Return Authorization Number, please send an
e-mail with your Order Number to: returns@orrefors.us
- We
are not responsible for shipping charges
incurred to send the product back for return or
exchange. We reserve the right to charge a 20%
restocking fee on returns on orders over $2500.
There are no exceptions to this
policy.
- All
credits for returned merchandise will be issued
back on the same credit card the order was
charged on initially.
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- Breakage
in Shipment
- We accept the responsibility for breakage
during shipment to our customers. However, it is
important that you notify us immediately upon
opening the package if there are any broken
pieces. Also, please keep all packaging materials
from the shipment. Once you notify us of the
breakage, we will replace the broken items at no cost, and retrieve the broken items from you at no cost.
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- If you have any broken pieces in your shipment, please send us an e-mail to info@orrefors.us and note your name, order number and items broken. We will contact you with replacement instructions the next business day.
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- Gift
Message
- We
will gladly print and attach a Gift Message with
your personalized sentiment to any order. You
can include the Gift Card message on our order
form under the area "Sentiment". There is no
limit on the size of the message. You can also
send us your Gift Cards or letters to be
enclosed with the gifts. Please make sure that
each person's name is clearly marked on the
cards if they are not the same for all packages.
Letters can be sent overnight to Orrefors - CAI Inc., 6185K Huntley Rd, Columbus, Ohio
43229.
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- Accuracy
- We
pride ourselves on accuracy and you can rest
assured that your order is in good hands. We
automatically check every ZIP code to assure the
prompt delivery of your package.
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- What
Constitutes a Flaw in Crystal?
- Frequently,
we attempt to explain the facts of crystal
artisanship to customers seeking flawless
perfection in the tableware merchandise they
buy. In reality, such perfection can be achieved
only in assembly line products. Of course, this
is not possible or even desirable in quality
ware whose manufacture depends so much on the
skill and artistry of individual craftsmen.
Slight variations in crystal ware pieces are
actually a confirmation of fine crafting. Most
customers who appreciate fine crystal understand
this.
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- Is
a "seed" or bubble in crystal stemware a flaw?
- No.
The tiny "seeds", or bubbles the size of a
pinpoint, visible when you examine crystal
against a strong light, are formed by gases when
chemicals unite in the fusing or melting of the
raw ingredients. These bubbles do not affect the
quality or the beauty of the glass.
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- Should
all pieces of crystal be identical?
- No.
Each piece of crystal is unique. Slight
variations of weight and sometimes height are a
sign that each piece truly is individually
crafted.
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- Is
a line or "cord" a flaw?
- A
line or "cord" is an almost invisible difference
in the density of the crystal that occurs during
the fusing of molten crystal. It is visible when
it reflects light. But when a goblet with a cord
in it is filled with water, no light is
reflected, and the cord becomes
invisible.
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- How
can I unstick a decanter stopper?
- Try
this: run water that is comfortably warm to your
hands on the neck and top of the decanter, or
pour warm vegetable oil around the stopper to
loosen it. You can avoid the problem by wiping
the neck of the decanter with a soft cloth
before replacing the stopper.
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- How
can I remove stains from a decanter or a vase?
- Clean
vases and decanters by filling them half-full
with moderately hot water, a small amount of
mild detergent, two tablespoons of white vinegar
or ammonia and a cup uncooked rice. Swirl the
rice around for a few minutes to remove residue.
Rinse well with moderately hot water and air
dry, upside down, on a rack.
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- Remove
more stubborn stains by filling the container
with warm water and dropping in a
denture-cleaning tablet; let it sit until the
stain disappears.
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- Can
crystal be cleaned in a dish washer?
- We
do not recommend cleaning crystal in a
dishwasher since the heat and abrasive cleaners
may mark the surface of the crystal.
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- Repairing
of the chipped or broken crystal
- If
a piece of crystal gets broken, it cannot be
repaired to as new condition. orrefors.us
does not suggest or endorse gluing or in any
manner sticking the pieces together. Chipped
glasses can be ground down at some repair shops,
however these pieces will have an etched white
rim and be considerably shorter than the rest of
the pieces. Chipping or breakages are part of
normal wear and tear of the pieces, and we
suggest replacing them with new ones as they
become damaged.
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- First
class merchandise vs. "seconds"
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- We offer only the finest first class
merchandise, in the original boxes, manufactured
by Orrefors. All pieces are manually
inspected and are true pieces of premier art.
Each piece is made by highly trained craftsmen
in their traditional manufacturing process. Some
manufacturers have little factory shops located
in the originating countries adjacent to the
production facilities. The pieces sold there are
sometimes slightly flawed, without the original
box and unsigned. We do not
offer any of these products. If, by any chance,
any of our products are returned to us because a
customer was unhappy with the quality, we NEVER reship these products to another
customer. We send them back to the factory
in exchange for another piece. The returned
pieces are then destroyed.
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- The
Language of Roses
- If
you have purchased a beautiful crystal vase you
will need roses to complement it. Here is the
traditional meaning of rose colors:
- Red
- Romantic Love
- White
- Pure Innocent Love
- Yellow
- Friendship
- Pink
- Gratitude, "You are sweet"
- Peach
- Enthusiasm
- Red
and White together - Unity
- Red
and Yellow together - Happiness
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- Corporate Inquiries
- For corporate inquiries, business questions and employment opportunities with Orrefors Kosta Boda Inc. Please contact Dottie Connelly at dconnelly@okbusa.com
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